I. Scope of Policy

This policy applies to all products and services provided by [chess.radetop.com] (including websites, mobile apps, mini-programs, etc.). We strictly comply with laws such as the Personal Information Protection Law to safeguard your personal information security.

II. What Information We Collect

1. Information You Provide

Account Registration: Name, phone number, email, password, etc.

Transaction Information: Shipping address, payment details (if required).

Service Use: Consultations, feedback, and complaints submitted by you.

Surveys/Events: Personal information voluntarily provided during participation.

2. Automatically Collected Information

Device Information: Device model, OS, IP address, browser type, etc.

Log Data: Access time, page views, click behavior.

Location Information: GPS/Wi-Fi-derived location (used only for services like nearby store features).

3. Third-Party Sources

Supplementary information obtained legally from partners (e.g., logistics data).

III. How We Use Information

Your information is used only for:

Service Provision: Order fulfillment, logistics tracking, after-sales support.

Personalization: Product recommendations based on preferences, interface optimization.

Security: Fraud detection and abnormal behavior monitoring.

Operational Analysis: User behavior statistics to improve product features.

Legal Compliance: Cooperation with law enforcement investigations or legal requirements.

IV. Information Sharing & Disclosure

Sharing Principles

Necessary Sharing: Order details shared with logistics/payment providers within the minimum scope.

Third-Party Collaboration:

We will inform you of the partner’s name, purpose, and data scope.

Partners must sign confidentiality agreements and adhere to this policy.

Non-Shared Information

Sensitive Data: ID numbers, biometric data will not be shared unless explicitly consented or legally required.

Unauthorized Data: We will not sell or illegally disclose your personal information.

V. Data Security & Storage

Technical Safeguards: SSL encryption, data desensitization, access controls.

Storage Duration:

Transaction data retained for 3 years post-transaction (unless laws require longer retention).

Log data retained for 6 months.

Cross-Border Transfer: Conducted via standard contracts or in compliance with national cyberspace regulations.

VI. Your Rights

You may exercise your rights via:

Access/Correction: Modify information via the "Personal Center" or contact customer service.

Deletion Request: Request deletion of your data under applicable laws.

Withdraw Consent: Revoke permissions via settings or contact customer service.

Complaints:

Email: info@radetop.com

Phone: +852-46859303

Escalate to mediators like Truste if unresolved.

VII. Protection of Minors

Parental Consent: Users under 14 must obtain guardian consent before using the platform.

Data Handling: Illegally collected minor data will be deleted immediately unless legally required.

VIII. Policy Updates

Notice of Changes: Major updates will be announced via homepage notices, push alerts, or SMS.

Effective Date: Updated policies take effect upon publication. Continued use implies consent.

IX. Important Notes

First Use: You must read and agree to this policy during registration (no pre-checked consent).

Permission Requests: Only necessary permissions (e.g., location) are requested. Denial does not affect core features.

Policy Accessibility: Prominently displayed on the homepage, settings, and service agreements.

X. Contact Us

Customer Service Email: info@radetop.com

Postal Address: Room 1603, 16/F Tung Ning Building, 125-126 Connaught Road Central, Sheung Wan, Hong Kong

Effective Date: January 1, 2025

XI. Supplemental Clause

This policy is part of the by [chess.radetop.com] User Agreement. Unaddressed matters are governed by the Agreement. For inquiries, contact customer service.